Aligned ERP

What is in it

Twelve modules, each a set of tables, an API module and a page in the staff app.

1. 01

   Clients and contracts

   Every company with its contacts and infrastructure. Contracts carry the annual price, the remote-support and on-site limits per year, the type (IT or AI development), budget hours and deliverables. Usage is counted against the contract, and contracts auto-expire the night their end date passes.

2. 02

   SLA tracking

   Remote support tickets come in from the Chatwoot helpdesk through a webhook, are matched to the client's contract and counted against its yearly allowance. Reopened tickets are tracked. Clients see their remaining allowance live in the portal.

3. 03

   Tickets, visits and maintenance

   The ticket desk with status history and assignment; on-site visits scheduled per contract and worker; maintenance records for hardware brought in, with diagnosis, parts and labour cost, and a delivery date.

4. 04

   Projects and accountability

   Projects with phases, scope items and working hours, mirrored two ways with Nifty. Every task has a deadline; an hourly job records violations when deadlines slip, with excuses, fairness flags and a log of every deadline change, so delivery can be judged fairly.

5. 05

   Sales CRM

   Custom pipelines with stages, deals with value, probability, source and expected close, activities, documents, tasks and follow-ups. A won deal converts into a contract. Leads, lead accounts and a product catalog with pricing.

6. 06

   AI for sales

   A sales assistant that takes a rep's note in Arabic or English ("called Acme, they want a proposal, follow up Friday") and turns it into structured leads, follow-ups and tasks. A prospect finder that scrapes a business picked on the map, matches it to the catalog and drafts a pitch, then saves it as a lead.

7. 07

   Workers and performance

   Four roles, department scopes, per-page permissions with view, edit and create flags. KPI targets per worker and per period, a performance page, and a My Day view of what is due.

8. 08

   Inventory

   Stock with SKU, condition, serial, specs, ownership, cost and sell price, supplier, warranty and location. Items assigned to workers, movements logged, low-stock thresholds, sales recorded, and categories.

9. 09

   Reports and AI digests

   Dashboard metrics for usage, tickets, SLA detail and executive stats. AI reports that read Nifty, the ticket desk and the task boards and write a weekly digest of what the team did, where it is late, and what the board hygiene says.

10. 10

    Website back office

    The blog, careers and applications, case studies, website contact messages and the website chatbot's audit log are managed here and feed aligned-tech.com.

11. 11

    Client portal

    A separate login for clients: dashboard, contracts with SLA usage, tickets with counts, projects, visits, interactions, company profile and contacts, password change. Every portal action is audit-logged.

12. 12

    Audit and logs

    A system audit trail, portal audit logs, webhook logs for every inbound event, and sync logs for Hudu and Nifty.